FAQ

A customizable template platform that converts scanned or photographed documents into structured data (Excel, Google Sheets, or API) based on your business rules.

Regular OCR just extracts all visible text. Digiscan turns scanned or photographed documents into clean, structured data. You define the FIELDS and RULES. Digiscan extracts exactly what you need and delivers it to Excel, Google Sheets, or your ERP via API. Teams can capture with smartphones from anywhere and the results appear instantly for review and export.

Digiscan replaces the old “collect and scan in the office” routine with instant digital capture. Field staff or drivers simply photograph documents on their phones, and the accountant sees them immediately in the shared workspace or table — no delivery, no waiting, no lost papers. It’s a connected, real-time document pipeline for your whole team.

Small and medium businesses in logistics, manufacturing, construction, accounting, finance, and healthcare — anyone who processes large numbers of documents.

It eliminates manual data entry, reduces errors, and speeds up accounting, reporting, and compliance processes.

Clients usually cut document handling time by over 80% and reduce costs dramatically compared to manual entry.

Invoices, receipts, purchase orders, delivery notes (CMR), bills of lading, ID forms, timesheets, production forms, lab slips, and more.

Yes — legible (readable) handwriting on forms and notes is supported. (Image processing engine)

Most major Latin and Cyrillic languages by default; others on request.

Yes — make sure the photo is clear, well-lit, flat, and without glare or blur.

PDF, JPG, and PNG.

There are practical limits, but multi-page and high-volume uploads are supported. Contact us for your specific scale.

Yes — basic auto-rotate, contrast, and crop are applied. Very blurred or skewed images should be retaken.

You can create templates with named fields, data types, and validation rules. Natural-language helpers make setup fast and simple.

Yes — you can create different templates for each document type or business unit.

Supported. Complex layouts may require template tuning.

Yes — you can apply business rules such as sum checks, VAT formats, and currency/date normalization.

Not yet — we’re adding this feature soon.

You can correct data on the review screen before sending it. Templates retain improvements over time.

No. Digiscan doesn’t retrain itself automatically. Instead, you can improve accuracy by adjusting how fields and rules are defined — this usually works faster and more effectively than classic model retraining.

All documents are transferred through secure encrypted connections, stored in encrypted form, and kept separate from other customers’ data. Only authorized system processes can access them.

Only in EU and US cloud regions. Region selection options are being expanded. (Coming soon)

No — your documents and results remain fully your property.

No. You can optionally allow use for improving our in-house model in the future. (Coming soon)

Yes — a “no-save” mode is available where only structured results are kept.

We follow GDPR principles.

Yes. A DPA is signed with companies that handle personal data and require formal GDPR compliance. Your company acts as the data controller, and Digiscan acts as the data processor. (Feature will become available only with in house model).

System logs exist; full customer-visible audit trails are being added. (Coming soon)

In the basic plan: $0.05 per text/PDF document and $0.10 per photo or handwritten document (approximate). Price decreases with the level of the subscription plan.

Yes — tiered and custom pricing for high volumes or yearly contracts.

Yes — a free trial is available for new users.

We accept all payment methods supported by Stripe.

The rollover policy will be published soon. (Coming soon)

No — all usage and document credits are prepaid.

Yes — REST and webhook APIs are available in private beta. Documentation and SDKs can be provided on request.

Parallel processing is supported. API limits depend on your plan and can be increased for enterprise users.

You can export results directly to Excel, Google Sheets, or via API.

Yes — integration connectors are being added step by step. (Coming soon)

Native ERP connectors are planned. For now, you can use the API or iPaaS tools like Zapier or Make. (Coming soon)

Yes. The cloud version is default, and private/on-prem deployments with a dedicated model are available for enterprise clients. (Launching with in-house model)

No — private deployments process and store data locally only.

The system scales horizontally with microservices and parallel engines. Costs drop further once our in-house model is live.

Usually just a few seconds per document; depends on engine type and queue size.

Basic user roles are available now; corporate single sign-on (SSO/SAML) is planned. (Coming soon)

Standard email support for all users. Premium and enterprise clients get priority response, SLAs, and integration assistance.

Yes — early corporate customers receive full onboarding help and pilot configuration. Automatic setup is on the roadmap.

Our own OCR/LLM model (lower cost, higher accuracy), integrations with Zapier, Make, and N8N, ERP connectors, audit dashboards, and private/on-prem deployment options.